Cloud Support Engineer
Hey, It's Lígia (Lee-zhia).
Welcome to my Portfolio. Cloud • Support • AI — deepening expertise on automation & AI, with 10 years of support experience.
About Me
For the past 10 years, I've worked in tech, tackling complex problems and improving processes for customers at Atlassian, SAP Ariba, and Dell. I've always found satisfaction in translating technical challenges into simple, positive experiences.
My passion for problem-solving extends beyond my day job. I'm currently exploring the worlds of Azure Cloud, AI, and Cybersecurity to enhance my knowledge and develop personal projects.
This site is a space for me to track my progress and share what I'm learning along the way. Off-screen, you'll find me in Faerûn, traveling to new countries, or relaxing with my cats 🐾.
What do my colleagues say?
Prachi Bolar
Senior Cloud Engineer
"I had the privilege of working with Ligia, and I can confidently say she is a great resource and an absolute pleasure to collaborate with. She is not only technically strong but also carries values that truly set her apart — customer empathy, clear communication,and natural leadership."
Ramachandran Venkataraman
Principal Program Manager
"Her technical expertise is exceptional - she consistently handles complex customer escalations and challenging use cases with precision and insight, finding solutions that others often struggle to uncover."
Bibiana Lorscheiter Afonso
Expert Customer Love Engineer
"I’ve had the privilege of working with Ligia at both Dell and SAP, and I’ve been consistently impressed by her professionalism, dedication, and the exceptional quality of her work. She has an outstanding eye for detail and a genuine commitment to delivering the best possible customer experience.
Patricio Demetrio
Technical Support Manager
"I had the pleasure to manage Ligia for the past 3 years. She has shown to be an incredible contributor. She was able to deliver above the expectations of her role while developing herself professionally. Ligia was put on a hybrid role, covering two support operations simultaneously, and excelling at both of them. A clear professional that is resilient to stressful environments and can adapt to new work models."
Contact Me
Want to talk about cloud, support, or AI automations? Let's connect.